Hotel Policies


RESERVATIONS:
Booking Confirmation is subject to receipt of a full advance amount from the guest/their representative travel agent or tour operator at our office only. 
 
CANCELLATION POLICY:
Within 15 days of Arrival Date/No show: No refund however following deduction would be levied.
 
15-30 Day prior to Arrival – 50% Retention of the total package cost.
 
30 days or more – No deduction would be levied.
 
Early departures and/or same day cancellations are subject to a charge of the total stay. No refund shall be made for unused facilities or for any service not provided due to any reason beyond our control.
 
CHECK IN/CHECK OUT:
Check-in time is 1400 Hrs. If an earlier or later check-in is needed, please let us know in advance. Check out is 11:00 Hrs. Guests may leave their belongings and retrieve them later in the day.
 
PAYMENT:
  • Tax : 28% (GST)
 
CHECK IN/CHECK OUT:
Check-in time is 1400 Hrs and Check out is  11:00 Hrs. Guests may leave their belongings and retrieve them later in the day.

MEALS:
A full breakfast and one meal (Lunch or dinner) are served between 7:30 am and 10:00 am. Please let us know when making your reservation if you have any dietary concerns and we will modify your breakfast.

PARKING:
We have complimentary on-site parking for our guests. Upon arriving follow the driveway to the parking area. Assistance will be provided for the driver accommodation and drivers can book their stay at one of the guest houses situated nearby, by paying directly over the counter. As a policy, we do not accommodate driver/ayahs/maids/nannies at the resort.
 
SMOKING:
Smoking is not allowed in the rooms. However, Guests are welcome to smoke outside on the deck
 
Please Note:
Aloha on the Ganges is a non-alcoholic establishment. Consumption of alcohol is not permitted in the resort premises.
As per government directives, all the guests are required to present government-issued proof of identity at the time of check-in failing to which, the hotel reserves the rights of refusal.
 

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